Return Policy

At New Season, customer satisfaction is our top priority. We want you to feel confident and happy with every bedding and home textile purchase. Please review our Return & Exchange Policy below.

1. 30-Day Return & Exchange Window

You have 30 calendar days from the date of delivery to request a return or exchange. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a return, refund, or exchange.

2. Eligibility Criteria for Returns & Exchanges

To qualify for a return or exchange, all of the following conditions must be met:

  • The item must be in unused, unwashed, and original condition.
  • The product must be returned in its original packaging with all tags and inserts intact.
  • You must provide a valid proof of purchase (your Order Confirmation email or invoice).
  • Mandatory Photo Requirement: When submitting your request, you must provide clear photos of the item received, showing the product, packaging, and any defects/discrepancies. This enables our team to promptly verify the issue and approve your request.

3. How to Start a Return or Exchange

To initiate a return or exchange, please email us directly at info@seasontex.com with the following details:

  1. Your Order Number and Full Name.
  2. A copy or screenshot of your Order Confirmation email / proof of purchase.
  3. Clear photos of the item received (displaying the issue, tags, packaging, or incorrect size/color).
  4. Reason for return or exchange (e.g., incorrect size, defective stitching, wrong color delivered, change of mind).

Please do not send items back to us without first contacting customer support. Unauthorized returns cannot be processed.

4. Exchanges (Sizes, Colors & Defective Items)

We want your bedding to fit your home perfectly. We gladly accept exchanges under the following conditions:

  • Size or Color Exchange: If you received or ordered the wrong size (e.g., need a King instead of a Queen) or prefer a different color/pattern, we are happy to exchange it provided the original item is unwashed, unused, and in original packaging.
  • Damaged, Defective, or Incorrect Item Sent: If your product arrives with a manufacturing defect, damaged during transit, or doesn't match what you ordered, contact us immediately with photos. We will replace it promptly at no additional cost to you.

5. Return Shipping Costs

  • Defective, Damaged, or Wrong Item Sent by Us: We will provide a prepaid return shipping label or cover the shipping costs for the replacement.
  • Change of Mind or Size/Color Exchange: If you are returning or exchanging an item due to personal preference, ordering the incorrect size, or change of mind, the customer is responsible for return shipping costs. Shipping costs are non-refundable.

6. Sale & Promotional Items

  • No Refunds on Sale Items: Only regular-priced items are eligible for monetary refunds. All items purchased on sale, clearance, or during promotional discounts are final sale and cannot be refunded.
  • Exchanges on Sale Items: If a sale item arrives defective or damaged, we will gladly exchange or replace it for you upon verification.

7. Refunds & Processing Time

Once your returned package is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment (credit card / debit card).
  • Refunds typically appear on your credit card statement within 3 to 5 business days, depending on your card issuer or banking institution.

Late or Missing Refunds: If you haven’t received your refund within the advised timeframe, please first check your bank or credit card account, then contact your financial institution. If you still have not received your credit, please reach out to us at info@seasontex.com.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store/gift credit for the value of your return once the item is received and inspected. If the gift giver had the order shipped to themselves, the refund will be credited back to the original purchaser.

9. International Shipping & Customs (Canada to USA)

We happily ship from Canada to the United States via UPS with reliable tracking. Please note:

  • UPS or U.S. Customs may charge brokerage fees, duties, or import taxes upon delivery. These fees are determined by U.S. Customs regulations and are the responsibility of the recipient.
  • At New Season, we are fully transparent about our costs — there are never any hidden fees from our side at checkout.