We offer Free Shipping for orders $75 and above.
To minimize risks to everyone, all parcels – will be at your nearest post office or the residence And will no longer require a signature for delivery.
The delivery team will continue to record your name and delivery on their handheld device to ensure that your parcel is delivered safely and to the correct person, and if no one is home, your parcel will be taken to the nearest post office unless you have specified that it is safe to leave on the premises. Our priority is to update our customers with any changes to the operations of our business, so if any shipping delays are to be expected, we will let you know.
We pick up and pack your orders on business days (Monday to Friday). If you place an order from 3 pm on Friday or over the weekend, your order will be shipped the following week.
Please note that dispatch times may be slightly delayed during holidays or promotional periods. We have also extended our returns period to 60 days instead of 60 days. Please refer to our returns page here for more information.
COVID-19 Shipping Update
We understand that there may be some concern around posting your orders within Canada & the US right now. We assure you that we are still dispatching and sending all orders with Canada Post as usual, and all parcels are sent via standard post. However, Canada Post is currently experiencing some delays within its network.
We ship all our domestic parcels using Canada Post; you can view the expected network delivery speeds and coverage here. Please note that we cannot control the whereabouts once the package leaves our warehouse. Please see our shipping FAQs for more information.
About Pre-Ordering Items:
If an item is on Pre-order, we will hold the whole order until the item arrives and then ship the entire order in one. If you prefer an alternative arrangement, please email us at firstname.lastname@example.org.
Changing your Postal Address:
If you have put in your wrong address or wish to change your address, contact us! If the parcel has not been packed, our team may be able to resolve this for you!
Note: Wear and tear during regular use is not considered a product's fault.
New Season is not liable for products that have been damaged in transit by uncontrollable circumstances. In the unfortunate instance that the parcel that has been delivered is damaged, you will need to contact Canada Post for a resolution. New Season can only reimburse compensation offered by Canada Post under these circumstances.