Shipping Policy

Welcome to New Season. We take pride in delivering premium bedding and home textiles safely and promptly to your doorstep across Canada and the United States.

1. Free Shipping

We offer Free Standard Shipping on all orders of $75 CAD and above within Canada. For orders below $75, standard shipping rates apply and are calculated at checkout.

2. Order Processing & Dispatch Times

  • Fulfillment Days: We pick, pack, and dispatch orders on business days, Monday through Friday.
  • Cut-off Time: Orders placed after 3:00 PM (EST) on Friday or over the weekend will be processed and dispatched the following business week.
  • Holidays & Sales: During peak promotional events, major sales, or public holidays, order processing may take an additional 1–2 business days.

3. Domestic Shipping (Within Canada)

All domestic Canadian orders are shipped via Canada Post with end-to-end tracking.

  • Once dispatched, you will receive an email containing your tracking link so you can follow your delivery progress.
  • To ensure safe delivery without contact, parcels may be left in a secure location on your premises or delivered to your local Canada Post office for pickup if signature or proof of age is required.

4. International Shipping to the United States (UPS) & Customs Duties

We proudly ship orders from our Canadian warehouse to customers across the United States via UPS with fast, reliable tracking.

Important Notice for U.S. Customers Regarding Customs, Duties & Taxes:

  • Duties & Taxes Are Not Included: All prices on our store cover the cost of the item. Orders entering the United States from Canada may be subject to import duties, state taxes, and UPS customs clearance/brokerage fees mandated by U.S. Customs and Border Protection.
  • Customer Responsibility: Any applicable brokerage fees, import taxes, or customs tariffs are determined solely by U.S. authorities and the carrier (UPS). These charges are the sole responsibility of the customer/recipient and must be settled upon or prior to delivery.
  • Refused or Unclaimed Shipments: If a customer refuses delivery or declines to pay required import duties/customs fees, and the package is returned to our facility, all return shipping fees, carrier penalty costs, and original shipping fees will be deducted from any eligible refund.

5. Address Changes

Please double-check your shipping address during checkout. If you need to make changes, contact us immediately at info@seasontex.com with your Order Number. We can only modify shipping addresses if your parcel has not yet been processed or packed.

6. Pre-Order Items

If your order contains a pre-order product along with in-stock items, the entire order will be held and shipped together once the pre-order inventory arrives. If you prefer to receive in-stock items earlier, please contact us at info@seasontex.com (additional shipping fees may apply).

7. Damaged, Lost, or Delayed Parcels

  • Once your package leaves our fulfillment center, delivery timelines and physical handling are managed directly by the courier (Canada Post or UPS).
  • If your package arrives visibly damaged in transit, please take photographs immediately and report it to the carrier and to us at info@seasontex.com within 48 hours of delivery so an investigation or claim can be filed.

8. Returns & Exchanges

For details on returning or exchanging an item, please view our full 30-Day Return & Exchange Policy here.