To minimize risks to everyone, all parcels – will be at your nearest post office or the residence, And will no longer require a signature for delivery.
The delivery team will continue to record your name and delivery on their handheld device to ensure that your parcel is delivered safely and to the correct person and if no one is home, your parcel will be taken to the nearest post office unless you have specified that is safe to leave on the premises. Our first priority is to update our customers with any changes to the operations of our business, so if any shipping delays are to be expected, we will let you know.
We pick and pack your orders on business days (Monday to Friday) If you place an order from 3 pm on Friday or over the weekend, your order will be shipped the following week.
We have also extended our returns period to 60 days instead of 90 days at this time. Please refer to our returns page here for more information.
COVID-19 Shipping Update
We understand that there may be some concern around the posting of your orders within Canada & the US right now. We want to assure you that we are still dispatching and sending all orders with Canada Post as normal. All parcels are sent via standard post however Canada Post is currently experiencing some delays within their network.
We ship all our domestic parcels using Canada Post, you can view the expected network delivery speeds and coverage here, please note that we cannot control the whereabouts once the parcel leaves our warehouse. Please see our shipping FAQs for more information.
About Pre-ordering items:
If an item is on pre-order, we will hold the whole order until the item arrives and then ship the whole order in one. If you would prefer an alternative arrangement, please send us an email at firstname.lastname@example.org
Changing your postal address
If you have put in your wrong address or wish to change your address, contact us! If the parcel has not been packed, our team may be able to resolve this for you!
Please note: wear and tear that occurs in the course of normal use is not considered a fault of the product.
New Season is not liable for products that have been damaged in transit by uncontrollable circumstances. In the unfortunate instance that the parcel has been delivered is damaged, you will need to contact Canada Post for a resolution. New Season can only reimburse compensation offered by Canada Post under these circumstances.